Terms and Conditions

AIR TRANSPORTATION

Air transportation is in economy class on Royal Air Maroc, based on lowest contracted airfares and subject to terms and conditions set by the airlines. Airfares quoted are those in effect at time of printing and are subject to change without notice. Airfares can be protected from increase only by payment in full and the issuance of tickets. Changes in flight itineraries by the passenger after the issuance of tickets may result in an increased airfare. When an airline has sold out its contracted airspace quoted in the package, a different booking code with a higher rate will be used at additional cost. Airlines reserve the right to change schedules without notice. Under the packages stated herein, the airline is a supplier of air transportation only. Your ticket with the airline is your contact with the airline. SaharaTrek dose not own, operate, or control the airline and is not responsible for delays, cancellations, lost baggage, or schedule changes. It is the clients' responsibility to confirm their reservations with the airline. The other suppliers providing transportation, hotel accommodations, and rail and rental car services under these vacation packages are not employees of the airlines. Airfare quoted in the brochure does not include government-mandated taxes; the final cost of the tour will be adjusted accordingly.

LAND ARRANGEMENTS

Land operators overseas arrange all hotel accommodations, transportation by air/rail/boat/ bus/car, and meals and sightseeing tours as specified in the itinerary. They reserve the right to change the schedules, hotels, means of transportation and sightseeing without notice, credit or refund. Sightseeing tours could be by foot, motor-coach(van, mini-bus), or by private car with English-speaking guide, depending on the tour. Arrival, departure, and between city transfers could be by train, private car or seat-in-coach/join in with or without English-speaking guide depending on each destination. Land Only prices listed in the SaharaTrek brochure are for surface transportation between cities unless otherwise specified. All accommodations listed for the programs are carefully selected for their service, location and price. If one of these accommodations is fully booked at the time of reservation, SaharaTrek and its local representative will substitute reservation with a similar accommodation at similar standard and price. If a accommodation of the same category cannot be found, a better or lesser accommodation will be used. Price may change accordingly. If one specific category requested or included is not available at time of booking, a different room category can be reserved at a different rate.

GUARANTEED DEPARTURES

All SaharaTrek tour programs are guaranteed departure even with only one participant. Single supplement is required. SaharaTrek reserves the right to cancel or modify certain departures due to cancellation or change of service by airlines, ground operators, and hotels.

RESERVATION & DEPOSITS

A deposit of 50% of the total amount due, with the remainder due 60 days before departure is required in order to make a reservation. No reservations are made until a deposit is made. If full payment isn't received 60 days before departure, we consider the tour cancelled by the client and subject to our cancellation policy. Reservations made less than 60 days before departure require full payment at time of booking. All bookings are subject to availability at time of reservation. Additional deposit(s) or full payment for critical air, hotel or land segments because of high season and/ or group reservation may be required.

CREDIT CARD PAYMENTS

SaharaTrek accepts all major credit cards for deposit or final payment except American Express. If payment is by credit card, a Credit Card Charge Authorization Form must be filled and signed by credit card holder. Cardholder can fax completed form to SaharaTrek along with a copy of both sides of credit card. Improperly filled out charge form may result in delay of documents being sent out. By signing the Credit Card Authorization Form and reading SaharaTrek terms and conditions, the card holder agrees to be responsible for payment for the ticket(s)/ services or other purchases indicated on the form. Whether card holder decides to use these services or not, he/she will not place a stop payment order or dispute on the credit card tendered as payment for such service. If credit card holder decides not to use the services, he/she, not SaharaTrek, will be responsible for any penalties due to his/her purchases. No Signature on File charges accepted.

CANCELLATIONS AND REFUNDS

If travel plans are delayed or cancelled by the travelers for any reason 21 days or more prior to departure, travelers will receive a full refund of the total tour cost less $250 per traveler. If travel plans are delayed or cancelled by the travelers for any reason (including feared, threatened, or actual terrorist events) 20 days or less before departure, or are a no-show for the start of their tour, there will be no refunds due from SaharaTrek. If the travelers change, modify, or cancel a tour once it is underway, any and all remaining unused services or unused portion of the tour will be canceled with no refund due from SaharaTrek. All refund claims and claims for refund for services not rendered must be made in writing no later than 10 days after termination of trip. Trip cancellation insurance is highly recommended. Voluntary non-usage of hotel accommodations, tour features or services are not refundable or exchangeable for other accommodations, tour features and services. No refunds will be made for complimentary accommodations and service provided by airlines, hotels and local tour operators. No refunds will be made for changes to hotels and/or other services made at the discretion of the passenger en route. Travel insurance, visa fee, and visa handling fee are non-refundable. Since most airline tickets are discounted in SaharaTrek tour packages, refund may be subject to penalty from supplier/ airline, may not be in full face value, and may require pre-payment of processing fee to SaharaTrek. Please allow 4-6 weeks to process refund, and longer for airline ticket refund.

NOT INCLUDED IN RATE

Excess baggage claims, drinks and liquor extra to meals, airport taxes, all items of a personal nature, tips to drivers and guides, extra services and admissions not included on the itinerary, U.S. departure tax, customs users' fees, and visa fees are not included in tour package rates.

TRAVEL DOCUMENTS, HEALTH, AND SAFTEY

A passport valid for six months after departure date from the U.S.A., and with adequate number of blank visa pages, is required. Traveler assumes complete and full responsibility for, and hereby releases SaharaTrek from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. It is the passenger's responsibility to have proper passports or government issued IDs where permitted. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U. S. State Department, (202) 647-5225. For medical information, call the U. S. Centers for Disease Control (CDC), (404) 332-4559.

RATE ADJUSTMENT

Tour costs are based on packages provided by ground operators who SaharaTrek is an agent for, and are based on tariffs and rates of exchange between the US dollar and foreign currencies in effect at the time of this brochure printing. Tour costs are unlikely to change unless there are extreme exchange rate fluctuations or surcharges by hotels or ground operators. Participants who have paid in full are protected from any exchange rate adjustments.

RESPONSIBILITIES

SaharaTrek acts as a mere agent for SUPPLIERS in making and securing all arrangements for transportation, sightseeing, and accommodations for the tour concerned. SaharaTrek does not own, manage, control, or operate any transportation vehicle, hotel, or restaurant, or any other supplier of services. By accepting the tickets and vouchers, you (and your parents or guardian, if you are a minor) agree that neither SaharaTrek nor any of its representatives shall be liable for any loss, injury or damage to you or your belongings, or in connection with any accommodations, transportation or other services resulting directly or indirectly from: (1)the acts of omission of any person or firm other than SaharaTrek or its employees; (2)theft, mechanical breakdowns, governmental actions, political unrest, terrorism, strikes, lockouts, war, weather, acts of God or other factors and courses beyond our control; (3)acts of vandalism, air/land or sea piracy, burglaries, accidents, injuries, assaults or any physical harm to your property/person; (4) your failure to follow instructions including but not limited to check-in and check-out times and baggage handling; (5)your failure to obtain required documentation including passports, visas and health certificates, where required, in which case you will also not be entitled to any refund. All accommodations, services and facilities are subject to the laws and customs of host countries, therefore, SaharaTrek shall not be responsible for failure to comply with any US laws such as the Americans with Disabilities Act (ADA). Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen, and agree that SaharaTrek will not be responsible if they are not satisfied. SaharaTrek reserves the right to make necessary changes in itinerary or services, to substitute airline or accommodations, or to cancel any tour at its own discretion, in which case the sole liability of SaharaTrek shall be a refund of fees paid to SaharaTrek.

DISPUTE RESOLUTION

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties will settle by binding arbitration administered by the Better Business Bureau. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. The laws of the State of Florida, USA, govern this agreement. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.